- Privacy Policy

To respond to technological developments, it is essential to ensure the protection of privacy. This Privacy Policy specifies how Extra S.à r.l. (hereinafter referred to as "Extra S.à r.l.", "we", "our", "us") collects, uses, and processes your personal data ("Personal Data") in the context of your relationship with us.

For the purposes of this Policy, the term "personal data" means any information relating to an identified or identifiable person and includes all data that can be directly or indirectly attributed to a natural person. Extra S.à r.l. is committed to complying with the applicable data protection laws and regulations, particularly the General Data Protection Regulation 2016/679 ("GDPR"), which has been in effect since May 25, 2018. As the "Data Controller" within the meaning of the GDPR, we control how your personal data is collected and the purposes for which it is used.

Personal Data We Collect

Extra S.à r.l. processes your personal data only if the law authorizes us to do so or if there is an appropriate legal basis to do so.

When you fill out the contact form available on our website, we collect information such as your name, first name, email address, phone number, and the content of the messages you send us. Similarly, if you wish to subscribe to our newsletter or use our estimation tool, we need to collect your email address.

When you use our estimation tool and want to request a physical appraisal of your property by one of our agents, we collect the following information: your name, first name, email address, phone number, as well as the characteristics of the property to be appraised.

Additionally, we collect your data when you contact us directly through any communication channel (for example, when you send us an email containing a comment or feedback).

By providing this information, you expressly consent to the processing of your data by Extra S.à r.l. for the purposes indicated in Section 2 below. If other purposes are applicable, they will be communicated at the end of each form.

Finally, some information is collected automatically. When you access our website, we may automatically collect certain information from your device via log files. This information includes your IP address, MAC address, device ID, as well as your device's operating system, the pages visited, the queries made, and the date and time of the connection. Using these files allows us to improve our website and collect statistical data.

The personal data we collect may include the following elements: a) Identity data b) Data related to your real estate assets

  1. How do we use your personal data?

We process your personal data only for a specific purpose and only process the personal data relevant to achieving that purpose. Extra S.à r.l. processes your personal data in the following cases:

a) to provide you with the information or services you have requested (for example, responding to a contact request); b) to communicate the results of the appraisal of your property when you use our estimation tool; c) to improve our website, products, and services; d) to contact you regarding various Extra S.à r.l. events, including product updates and customer support; e) to send you marketing information or our newsletter when you subscribe or unsubscribe, as well as to offer you personalized content. We will only use your personal data for the purposes for which we have collected it unless we reasonably believe we need to use it for another reason and that reason is compatible with the original purpose. If we need to use your personal data for unrelated purposes, we will notify you and explain the legal basis that allows us to do so.

  1. Legal Basis for Processing Your Personal Data

For the purposes outlined in Section 2:

a) Legitimate interest (including sending a commercial offer or responding to a contact request); b) Contractual performance. c) Legitimate interest (anonymized navigation data based on logs). d) Consent. e) Consent (including sending the newsletter).

  1. Sharing Your Personal Data

We may use or disclose your personal data if we are legally required to do so or if we believe it is necessary to protect our rights and/or comply with applicable law or regulations. As part of our contractual obligations, we may share your personal data with certain trusted third parties. None of these third parties are based outside the Grand Duchy of Luxembourg nor process your personal data outside this country. If a third-party service provider processes personal data outside the EU/EEA as part of our activities, the transfer will only take place if an appropriate level of data protection has been confirmed for the third country by the European Commission or if other appropriate data protection guarantees are in place (such as binding internal data protection regulations or standard contractual clauses).

The designer of this website, our subcontractor Meta Sàrl, stores your data on a secure server and uses it exclusively to present you with properties that match your search criteria.

  1. Security of Your Personal Data

We are committed to protecting your personal information and implementing appropriate technical and organizational security measures to prevent unauthorized or illegal processing, as well as accidental loss, destruction, or damage. The personal information we collect is kept in a secure environment. Our employees are required to respect the confidentiality of your information. To ensure the security of your personal information, we implement the following measures:

SSL Protocol (Secure Sockets Layer) Access Management – Authorized Person Backups Firewall

We are committed to maintaining a high level of confidentiality by integrating the latest technological innovations to ensure the protection of your data. However, it is important to note that despite our efforts, no security mechanism offers absolute guarantees. Therefore, there is always some risk associated with using the Internet to transmit personal information.

  1. Retention Period of Your Personal Data

Your personal data is retained by Extra S.à r.l. only for the time necessary to achieve the purpose of our communication exchanges (for example, in the case of a contact via our contact form) or until you unsubscribe from our newsletter, if you are subscribed (an unsubscribe link is available in each newsletter sent to you).

  1. Your Rights Regarding Your Personal Data

As a natural person, you have certain rights that you can exercise under certain circumstances. These rights include the right to:

Request access to your personal data; Request the correction of your personal data; Request the erasure of your personal data; Request the restriction of processing of your personal data; Object to the processing of your personal data; You have the right to request the transfer of your personal information, on your behalf or on behalf of another controller, in an electronic and structured format (right to data portability).

If you wish to exercise any of these rights, please contact us at contact@extracar.lu Your request will be processed within one month of confirming your identity. No fees will be charged for accessing your personal information (or for exercising any other right). However, reasonable fees may be charged if your access request is manifestly unfounded or inappropriate. In some cases, we may also refuse to process your request, but we will explain the reasons for this refusal if applicable.

To confirm your identity and ensure the protection of your personal information, we may request additional information from you. This security measure is intended to prevent the disclosure of your personal information to an unauthorized person.

If you believe that your rights are not being respected, you have the right to lodge a complaint with the National Commission for Data Protection ("CNDP").

  1. Cookies

Our website does not use cookies that identify you.

  1. Updating This Policy

We reserve the right to modify, add or remove parts of this Policy at any time. Any changes will be posted on our website before these changes become effective.

  1. Data Protection Officer:

Serhey Yuriev, Technical Manager of Extra S.à r.l. contact@extracar.lu